Warranty
Tool repairs
Maintenance
FAQ
Each unique Sneeboer tool is made to last but if problems do occur with your tool, please contact us. Our products carry a 1-year warranty on the wooden handles and a 50-year warranty on the steel, stainless steel or titanium parts. If you have any questions or wish to claim under the warranty terms and conditions, please send an e-mail with photo of the tool to sales@sneeboer.com or contact your local Sneeboer dealer.
When we offer a replacement tool, we will try our best to offer the same tool. If this is not possible, we will offer an alternative but similar tool.
Under these guarantee conditions, we cannot cover the following damages:
It can happen that your tool needs some repair. Please go to the Dealer locator on this website and find your nearest Sneeboer retailer.
Alternatively please send an email to sales@sneeboer.com. We would prefer to receive a photo from the broken tool and short description. Then you will receive an answer by e-mail from us with the suggested repair and price.
The next step is sending us your tool, don’t forget to add your name, address, phone number and e-mail address!!! After payment of the invoice the tool will be repaired and sent back. This will take approx. 1-2 weeks.
Here is a video that explains how to replace the handle yourself.
Before first use:
Treat everything with linseed oil. This way handles will remain their looks, won’t dry out and dirt will not stick to the wood. Even the stainless steel parts can be treated with linseed oil. That way dirt will also not stick to the blade of a spade, rake or hand tool.
How to maintain your tools in 4 steps:
First remove pieces of dirt and rust with a hard brush (therefore we especially created our beautiful Sneeboer brush from brass). This is important to stop the spreading of any diseases. When you have steel tools you can also treat the larger blades with rough sandpaper. However, this is not necessary for stainless steel tools.
A sharp spade is a pleasure to work with so use decent tool sharpeners. We recommend using our own developed tool sharpener which is very suitable for this work. Only sharpen the sloping cutting edge and ensure that you maintain the angle of the sloping part.
Hint: Never sharpen our tools with electric sharpeners. High temperatures will develop, which will change the quality of the material.
Rub the blade and wooden handles with a thin layer of cooked linseed oil. Then store the cloth with linseed oil away in an air-tight can away from open flames to prevent the cloth from catching fire.
This is the biggest challenge for most gardeners. But remember, the better care you take of your tools the longer they will last. Keep tools with wooden handles dry after using them, out of the sun and be careful with extreme temperatures and variations of humidity. Finally, make sure to keep the tools out of reach of children.
“Good Garden Tools are like best friends- not easy to find, but if you have them they will last a lifetime.”
Here we give answer to any questions as complete as possible. If you find your question or answer not listed below please contact us by e-mail. We try to provide you with information as soon as possible.
1.1 How can I order at Sneeboer?
To place an order, select the products you would like to buy first. After you have click on ‘order’, you will be saked to log in to your account or create a new account.
1.2 How can I pay?
We have chosen following 3 payment methods for you: Paypal Payment in advance on one of our bank accounts. After placing the order you receive an E-mail with all payment details. After receipt of the full amount we enter the order into production. Payment with credit card. VISA, Maestro of Mastercard.
1.3 How can I change or cancel my order?
If you want to change an order, it is best to call us or send an e-mail to info@sneeboer.com as soon as possible. We will then find the best solution. If your order at the time of cancellation is already shipped, you can return the shipment. We will deposit the amount of the invoice back excluding shipping costs.
1.4 Prices
Prices on the product page and in the shopping cart may vary due to local Tax rates. We are obligated to ask for the local VAT rate within the EU. This means that for orders made within the EU, prices may vary due to the different VAT rates. In the shopping cart you will see the local VAT rate that applies to your order, depending on the shipping country you selected.
Prices shown in GBP are excl. VAT as this will be calculated upon arrival into the UK and will have to be paid to the forwarder.
1.5 Pick-up point DPD
Why can’t I select a DPD pick-up point? DPD can only accept packages up to 130 cm at a pick-up point. When you order a tool larger than that, you are not able to select a pick-up point and you can only choose to deliver at your home address.
2.1 How much are the delivery costs?
Delivery costs vary due to weight and dimensions of the package and to which country it goes. Before paying for the order you can always check the delivery costs that will be charged for your order. We ship with FedEx international and DPD. For some countries FedEx has a list of special remote places (for example islands or not easy reachable postcodes). If this applies to you we will contact you for possible additional costs.
Here an overview how we ship.
UK; FedEx: fee lengthy packages £20
US & Canada; FedEx: fee lengthy packages $28
Europe; DPD or FedEx: fee lengthy packages €18,90 (Excl. VAT)
Other countries; FedEx: fee lengthy packages €22,50
This fee will be added to your shipping costs at the check-out and is based on the length of a tool.
2.2 How do I arrange delivery to a pick-up point
We can ship to a pick-up point nearby within the EU, where we ship with DPD. When the option doesn’t show it has to do with the size of the package. DPD pick-up points only accept packages up to a certain length. When shipping with FedEx this option isn’t available.
2.3 Can I choose for a different delivery address?
Yes you can add a second address where the goods will be delivered to. For specific extra information you have the option to mention this in the box ‘comments’ .We will take care that the package will be deliverd at for example your work address.
2.4 How long does it take that I receive my tools?
We will send you an order confirmation and an estimated delivery period. All Sneeboer tools are handmade by a small team of Dutch craftsman and delivery dates can vary due to seasonal order flows. Always keep in mind that once you have received your Sneeboer tool it will last a life-time, it’s worth waiting. We use FedEx for delivery of the tools to your address. Once the order is shipped you will receive an email from FedEx with the tracking information, allowing you to check where you package is. Please note that we do not ship to P.O. Box addresses.
2.5 Shipment to the UK- after Brexit
Since January 1st 2021 new rules apply to shipping to the UK. Our garden tools are free from import duties but local VAT will have to be paid upon arrival into the UK. You will receive an invoice from FedEx to arrange payment.
Meaning, you will pay for the shipping costs from The Netherlands to the UK with us but VAT will have to be paid to FedEx.
If the total amount of the order <£135 then FedEx will ask for payment of the VAT before delivery. If it is >£135 then you can expect an invoice for the VAT from FedEx after delivery.
Besides VAT FedEx will also charge an administration fee, which depends on the VAT amount.
3.1 Can I return my order?
We want you to be completely satisfied with your order. However, if you are not completely satisfied with your order you can return the items if you comply with the following conditions:
We will inspect returned products upon receival. If we observe any damage or traces that indicate that the product has been used in such a way that we cannot ascertain the correct functioning of the product, you will be liable for the loss of value of the product(s).
When you have returned the products, your will be reimbursed for the amounts that have been transferred to us up to that moment. Shipping costs will only be reimbursed if the item has been delivered to you in a damaged, defective or incorrect state. You will be reimbursed as soon as possible by us, but no later than 14 days after we have received your intent to return a product.
We will refund the money using the same payment method that you used to pay for the product, unless you have specifically requested a different method for your refund. The refund will be free of charge and will not lead to expenses. We can wait with the refund until we have received the products or when you can show that you have sent the products back to us, whichever moment happens sooner.
