FAQ

Here we give answer to any questions as complete as possible. If you find your question or answer not listed below please contact us by e-mail. We try to provide you with information as soon as possible.

 

1 How to sharpen your Sneeboer Tools
1.1 How to sharpen your Sneeboer Tools

What do you do when your tools gets blunt, dull?

You need to sharpen the tool!

Sharpening of gardening tools.

Like cooking knifes, secateurs and other cutlery you also need to sharpen our tools.

What do you need?

  • A bench-vise, to clamp the tool.
  • A whetstone.
  • Pair of safety gloves.
  •  

Never!! Never sharpen your tool electrical, heat is disastrous, will anneal the blade, blade will loose its HRC. (hardness).

Steps:

  • Put the tool in the bench-vice, add water on the tool and sharpen the tool with the whetstone, the movement is from the front towards the back.
  • Only on the front side, do this slowly and with care.
  • Pressure, just a regular one
  • Use the full length of the whetstone.
  • Continue this job (use a lot of water) until you notice a burr at the other side of the blade.
  • Turn the tool a 180 degrees in the bench-vise and remove the burr with your whetstone and your tool is ready for the next gardening job.

If you visit our homepage and open the link of our you will see a video how to maintain and sharpen the tools.

2 Orders
2.1 How can I order at Sneeboer?

To place an order, select the products you would like to buy first. After you have click on 'order', you will be saked to log in to your account or create a new account.

2.2 How can I pay?

We have chosen following 3 payment methods for you:

Paypal

Payment in advance on one of our bank accounts. After placing the order you receive an E-mail with all payment details. After receipt of the full amount we enter the order into production.

Payment with credit card. Visa. Maestro. Mastercard.

2.3 How can I change or cancel my order?

If you want to change an order, it is best to call us or send an E-mail to [email protected] as soon as possible. We will then find the best solution. If your order at the time of cancellation is already shipped, you can return the shipment. We will deposit the amount of the invoice back excluding shipping costs.

3 Shipment and Delivery
3.1 How much are the delivery costs?

Delivery costs vary due to weight and dimensions of the package and to which country it goes.

Before paying for the order you can always check the delivery costs that will be charged for your order. 

We ship with FedEx international. For some countries FedEx has a list of special remote places (for example islands or not easy reachable postcodes). If this applies to you we will contact you for possible additional costs.

3.2 How long does it take that I receive my tools?

We will send you an order confirmation and an estimated delivery period. All Sneeboer tools are handmade by a small team of Dutch craftsman and delivery dates can vary due to seasonal order flows. Always keep in mind that once you have received your Sneeboer tool it will last a life-time, it's worth waiting. 

We use FedEx for delivery of the tools to your address. Once the order is shipped you will receive an email from FedEx with the tracking information, allowing you to check where you package is. 

Please note that we do not ship to P.O. Box addresses. 

3.3 Can I choose for a different delivery address?

Yes you can add a second address where the goods will be delivered to. For specific extra information you have the option to mention this in the box 'comments' .We will take care that the package will be deliverd at for example your work address.

4 Returns
4.1 Can I return my order?

We want you to be delighted with your tool(s) so if for any reason you are unhappy with your items, you can return them in perfect condition and in their original packaging within 14 days for a replacement or full refund. Please inform us upfront.

Returns postage will only be refunded if the item is damaged, faulty or if the wrong items have been sent. We do not accept responsibility for damaged or lost parcels on return.

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